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Privacy Policy

The statement below outlines Earl O'Neil Electric Supply Limited's current Privacy Policy. Earl O'Neil Electric Supply Limited ("O'Neil Electric") may update its Privacy Policy, from time to time at its sole option, to reflect changes in the products and services that O'Neil Electric offers; however, the underlying goal of protecting user privacy remains the same.

By submitting requests for information or by subscribing to O'Neil Electric's services, individuals and subscribers consent to the collection, use or disclosure of their Personal Information in accordance with this Privacy Policy. The continued use of the O'Neil Electric service following the "last-revised" date on this Privacy Policy will represent acceptance of and consent to the collection, use or disclosure of Personal Information under this Privacy Policy as modified. You are advised to review this page regularly for any changes.

O'Neil Electric may at its sole option modify such Privacy Policy, with or without notice and set forth any changes and/or modifications on such page.

If individuals or subscribers have questions or concerns regarding this statement, or feel that O'Neil Electric has not complied with the Policy, they should first contact us by e-mail at the address: Email: woodbridgereception@oneilelectric.com

STORAGE AND USE OF USER INFORMATION

O'Neil Electric stores information as described below that could be used to identify certain information with respect to individuals ("Personal Information") on the O'Neil Electric servers for the following purposes:
- Providing answers to inquiries submitted by the individual.
- Providing information to the individual about current and future O'Neil Electric products or services or those services provided by licensors or suppliers of O'Neil Electric products.
- To pass onto licensors, suppliers or partners of O'Neil Electric products certain information so that they may provide answers or information pursuant to paragraphs 1) and/or 2) above.
- Providing access to O'Neil Electric product information, software products, forums, downloadable files and other such material as O'Neil Electric, at its sole option, may determine valuable or of interest to end users.
- O'Neil Electric also stores Personal Information as described below that could be used to identify product subscribers on the O'Neil Electric servers for the sole purpose of providing the O'Neil Electric services.
- O'Neil Electric also stores certain Non-Personally Identifiable information using log files.
The following paragraph describes the Personal Information collected on O'Neil Electric servers. When individuals submit a request for marketing materials, case studies or other more specific questions they are required to enter their first name, last name, company name, company type and their email address and phone number. Individuals may also be required to create a user identification and personal identification password for login purposes.

PRODUCT PURCHASES AND ON-LINE OFFERS

In addition, O'Neil Electric requests and collects the personal information listed above to create an account for purchases of O'Neil Electric products or services.
We use this information to perform or process on-line offers or on-line purchase order transactions and telephone orders, to communicate with you and to respond to your inquiries. O'Neil Electric will also use your personal information to verify your credit, to bill you for products and services and to enable you to participate in discount, rebate or other similar types of programs. By submitting a purchase order and purchasing a O'Neil Electric product, service or subscription, you consent to us providing your personal information to our service providers and other third parties that we deem necessary to process your transaction. In order to process Web site or telephone transactions, O'Neil Electric may share and disclose your personal information with our agents, representatives, contractors and service providers so that they can provide us with services such as authorization of credit card transactions, order fulfillment, shipping etc. O'Neil Electric requires these entities not to use the information for any other purpose than for that for which it was provided.
If you consent by using the option feature on the O'Neil Electric Web site store page, O'Neil Electric will also use your information to provide you with e-mail product offers, announcements about O'Neil Electric services or news that we think will be of interest to you.

DISCUSSION FORUM

When you participate in the online Discussion Forum we ask you to register with an e-mail address and create a password in order to access the forum. When you post content on the online Discussion Forum that content will be accessible to all Web site users. If you do not want your content, name or other personal information to appear on the online Discussion Forum, please do not submit or post this information on the online Discussion Board. The personal information you provide in connection with the online Discussion Forum will be used for the operation and administration of the online Discussion Forum. In addition to providing the Discussion Forum for the use of website visitors, O'Neil Electric uses the Discussion Forum content as a source of feedback and opinion or views from members of the public and/or our industry.

PROMOTIONS, COMPETITIONS, CONTESTS

If promotions, competitions & contests ("contests") are made available through this Web site, the applicable contest rules may contain provisions pertaining to the collection, use and disclosure of personal information. To the extent that the contest rules differ from this privacy policy those contest rules will apply to the personal information collected in connection with that particular contest, otherwise this privacy policy shall apply to all contests Communications from the Site

UPDATES & NOTIFICATIONS

The email address and phone numbers of individuals are used for distributing information and product newsletters. Individuals can opt out from the newsletters at any time by using the provided unsubscribe link.

SERVICES ANNOUNCEMENTS

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if the service is temporarily suspended for maintenance, O'Neil Electric might send subscribers an email or SMS message. Generally, subscribers may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

CUSTOMER SERVICE

O'Neil Electric communicates with subscribers on a regular basis to provide requested services. In regards to issues relating to their account, O'Neil Electric replies via email or phone, in accordance with the subscriber's wishes.

SURVEYS

Occasionally, O'Neil Electric's site requests information from individuals and subscribers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose information. The requested information typically includes marketing or product feedback information and, in some cases, optional contact and / or demographic information. If provided, contact information may be used for testimonials or to request additional feedback information. Users will be advised and given an opportunity to consent or opt-out of such uses. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of the O'Neil Electric corporate web site and the O'Neil Electric wireless portal. Users' Personal Information is not shared with third parties unless O'Neil Electric provides prior notice and the choice to users. Though O'Neil Electric may use an intermediary to conduct these surveys or contests, the intermediary may not use the Personal Information for any secondary purposes.

COOKIES

A cookie is a piece of data stored on the users' computer or cellular phone tied to information about the user. O'Neil Electric uses session ID cookies. However, the user must opt-in to the usage of cookies by indicating that their login credentials be remembered when they login in subsequent sessions. O'Neil Electric may also use cookies that are not linked to any Personal Information to store certain preferences about the user's use of the services. For example, cookies may be used to allow a user to set a preference to skip a verification screen when capturing information.

AGGREGATE INFORMATION

O'Neil Electric may use users' Personal Information to generate aggregated information that does not allow the user to be personally identified or contacted. Aggregated Information shows user activity as a whole rather than on an individual basis and may be used by O'Neil Electric to provide insight on the usage of the services.

WEB AND MOBILE INTERNET SITE ACTIVITY

Like most standard Web and mobile internet sites, O'Neil Electric stores and uses web server log files. These files include anonymous information about web browsers, such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. Such log files are not linked to Personal Information through the O'Neil Electric  service.

SHARING

O'Neil Electric will not share any information provided by users, except as follows:
Aggregate Information (Non-Personally Identifiable)
O'Neil Electric may use users' Personal Information to generate aggregated information relating to activity on O'Neil Electric products and services. This aggregate information does not allow the user to be personally identified or contacted and shows user activity as a whole rather than on an individual basis. This information is shared with relevant O'Neil Electric suppliers and partners.
When O'Neil Electric Discloses User Personal Information O'Neil Electric may share users' Personal Information with its affiliates, subsidiaries and service providers for the purpose of providing the O'Neil Electric service to the user or the referral of the individual to a O'Neil Electric licensed partner who would offer a service based on O'Neil Electric products, provided that the Personal Information is required for and used only for such purpose and provided the Personal Information is used in accordance with this Privacy Policy. O'Neil Electric will otherwise only release Personal Information to third parties in the following limited circumstances: (i) if a law, regulation, search warrant, subpoena or court order legally requires O'Neil Electric to do so; (ii) if O'Neil Electric's rights or property, including but not limited to intellectual property rights, or the rights or property of O'Neil Electric's affiliates, subsidiaries, service providers or the users of O'Neil Electric's web site or services are in jeopardy; or (iii) if the personal safety of users of O'Neil Electric's web site or services or other members of the public is in jeopardy.

BUSINESS TRANSITIONS

In the event O'Neil Electric is involved in a business transition, such as a merger, being acquired by another company, or selling a portion of its assets or stock, users' Personal Information will, in most instances, be one of the assets transferred or subject to any such acquisition, merger or the sale of such stock. Users will be notified via email prior to a change of ownership or control of their Personal Information. If, as a result of the business transition, the users' Personal Information will be used in a manner materially different from that stated at the time of collection, users will be given a choice to decline such different use.

LINKS
This Web or mobile internet site contains links to other sites. Please be aware that O'Neil Electric is not responsible for the privacy practices of such other sites. O'Neil Electric encourages its users to be aware when they leave the O'Neil Electric site to read the privacy statements of each and every Web site that collects Personal Information. THIS PRIVACY STATEMENT APPLIES SOLELY TO INFORMATION COLLECTED BY THE O'NEIL ELECTRIC WEB AND INTERNET MOBILE SITE. O'NEIL ELECTRIC MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ONLY TERMS AND CONDITIONS WITH RESPECT TO O'NEIL ELECTRIC'S PRIVACY POLICY ARE THOSE SET FORTH HEREIN AS MAY BE AMENDED FROM TIME TO TIME AT THE SOLE OPTION OF O'NEIL ELECTRIC.

SECURITY

O'Neil Electric employs security measures in order to prevent the loss, misuse, unauthorized access, theft and alteration of Personal Information under O'Neil Electric's control. However, no transmission over the Internet can be guaranteed to be completely secure. CONSEQUENTLY, O'NEIL ELECTRIC, ITS AFFILIATES, SUBSIDIARIES, SERVICE PROVIDERS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS DO NOT REPRESENT, MAKE ANY WARRANTY, EXPRESS OR IMPLIED, OR GUARANTEE THAT PERSONAL INFORMATION WILL BE PROTECTED AGAINST MISUSE, LOSS OR ALTERATIONS AND DO NOT ACCEPT ANY LIABILITY FOR PERSONAL INFORMATION SUBMITTED TO OR COLLECTED BY THEM NOR FOR YOUR OR THIRD PARTIES' USE OR MISUSE OF PERSONAL INFORMATION. IN NO EVENT SHALL O'NEIL ELECTRIC BE LIABLE FOR AN INCIDENTAL, RESULTING OR CONSEQUENTIAL DAMAGES.

CORRECTING/UPDATING/DELETING/DEACTIVATING PERSONAL INFORMATION

If a user's Personal Information changes (such as phone, email address or cellular phone number), the user may update this information on the O'Neil Electric website. If a user no longer desires to use O'Neil Electric's service, O'Neil Electric will provide a method to delete/deactivate users' Personal Information.
 

NOTIFICATIONS OF CHANGES

Should O'Neil Electric decide to change its privacy policy, changes to this privacy statement will be posted on the O'Neil Electric web site.

CONTACT INFORMATION

If users have any questions or suggestions regarding O'Neil Electric's privacy policy, or wish to obtain information on how to access their Personal Information held by O'Neil Electric, please contact O'Neil Electric at:
 

Earl O'Neil Electric Supply Limited
150 Creditview Road
Woodbridge, Ontario
L4L 9N4
Tel: 416.798.7722 or
Tel: 416.609.1010
Fax: 905.856.0653
Email: woodbridgereception@oneilelectric.com
Last Update:  June 23, 2008