The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability.
The Accessibility Standards for Customer Service has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public.
We at O'Neil Electric Supply strive to make our services accessible to persons with disabilities. The objective of this policy is to ensure we meet the requirements of the Standard and promote its underlying core principles, described below.
The Policy applies to all persons who, on behalf of O'Neil Electric Supply, provide service to members of the public or other third parties.
The Policy also applies to all persons responsible for the development, implementation, or oversight of O'Neil Electric Supply policies, practices and procedures governing the provision of customer service.
We endeavor to ensure that the Policy and related practices, policies and procedures are consistent with the following four (4) core principles:
The management team is responsible for:
Providing Goods and Services to People with Disabilities
I. Policies, Practices and Procedures
O'Neil Electric Supply shall make reasonable efforts to ensure that its policies, practices and procedures which impact the delivery of its services to the public or to other third parties are consistent with the principles of dignity, equality of opportunity, integration and independence as defined above.
O'Neil Electric Supply strives to communicate with persons with a disability in a manner that takes into account the disability.
III. Assistive Devices
Persons with a disability are permitted, where possible, to use their own ‘assistive device’ when on our premises for the purposes of obtaining, using or benefiting from our services.
If there is a physical, technological or other type of barrier that prevents the use of an ‘assistive device’ on our premises we will first endeavour to remove that barrier. If we are not able to remove the barrier we will ask the person how they can be accommodated and what alternative methods of service would be more accessible to them. We will make reasonable efforts to provide an alternative service to the person with a disability.
IV. Service Animals & Guide Dogs
Persons with a disability may enter premises owned and/or operated by O'Neil Electric Supply accompanied by a service animal or guide dog, and keep the service animal or guide with them, if the public has access to such premises and the service animal or guide dog is not otherwise excluded by law.
If a service animal or guide dog must be excluded by law, we explain to our customer why this is the case and explore alternative ways to meet the customer’s needs.
VI. Support Persons
A person with a disability may enter premises owned and/or operated by O'Neil Electric Supply with a support person and have access to the support person at all times while on the premises.
O'Neil Electric Supply may require a person with a disability to be accompanied by a Support Person where it is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises.
VII. Notice of Temporary Disruptions
O'Neil Electric Supply will notify customers if there is a planned or unexpected disruption of a facility or service persons with a disability use to access our services. The notification will be made: (i) by posting a notice on our premises (i) by posting a notice on our website, (iii) by notifying affected customers individually; or (iv) in another manner that may be appropriate in the circumstances.
The notice will include the following information:
Training and Records
O'Neil Electric Supply will provide training, and ongoing training as required under the Standard to:
A. Content of Training
Training will include:
B. Timing of Training
Training will be provided as soon as practicable after the employee or freelancer is assigned the applicable duties. Updated training will be provided where there is a change to O'Neil Electric Supply policies, practices and procedures governing the provision of goods and services to persons with disabilities.
C. Documenting Training
Records of the training provided, including the training protocol, the dates on which the training is provided and the number of individuals to whom the training is provided shall be maintained in accordance with the requirements of the Standard.
A. Receiving Feedback
O'Neil Electric Supply welcomes and appreciates feedback regarding how it delivers goods and services to persons with disabilities. Feedback can be provided in the following ways:
B. Responding to Complaints
Where possible, The Company will make reasonable efforts to respond to complaints at the time that the complaint is made. Where an immediate response is not available O'Neil Electric Supply will make reasonable efforts to ensure that the individual who has made the complaint receives a response.
Format of Documents
O'Neil Electric Supply will provide documents, or the information contained in documents, required to be provided under the Standard, to a person with a disability in a format that takes the person’s disability into account.
Click Here to download the AODA Policy.